Orders typically process within 1–2 business days, then ship via standard carrier. Ground shipping is usually 5-7 business days and Expedited/ Priority Mail 3-5 business days depending on geographical location. Overnight delivery does not apply to orders placed on the weekend.

Free shipping on orders over $55 — during promotions, thresholds may vary, but your cart will always show the current status.

Yes! We ship internationally through our shipping partner, Passport. International orders typically arrive within 8–14 business days once shipped. You'll receive tracking information via email after your order is fulfilled, and you can follow your package every step of the way — including through customs. Shipping rates are calculated at checkout based on your location. For international shipping questions, visit Passport's Help Center.

All applicable duties and taxes are calculated and included at checkout. This is handled through our international shipping partner, Passport, which ensures a smooth customs clearance process. If you have questions about duties or tracking for a specific order, visit Passport's Help Center.

Contact our support team within 30 days with photos of the packaging and product. We'll get a replacement sorted as quickly as possible.

Returns are 30 days from purchase date.
Check our Returns & Shipping page for full details and to start a return.

Please reach out to our support team at hi@petajanebeauty.com, and they’ll be happy to assist you with obtaining a return label.

Contact our support team within 30 days with photos of the packaging and product. We'll get a replacement sorted as quickly as possible.